In the fast-paced world of retail, making smart, timely decisions is the difference between staying ahead or falling behind. Petstop, Ireland’s largest Irish-owned pet retailer, is no stranger to this challenge. With 14 stores, an e-commerce platform, and over 200 employees, Petstop needed a way to unify its data and make decisions based on fact, not instinct. Here’s a story of Retail AI in action.
In their latest video testimonial, Declan Gallagher, Head of Strategy & Finance at Petstop, shares how deploying our AI-powered Decision Intelligence platform, has transformed the way the company operates. The result? A cultural shift toward clarity, collaboration, and customer-centric growth.
The Problem: Siloed Data, Fragmented Decisions
“Every organisation has to sit around and say, What problem are we solving for?” says Gallagher in the video. “For us in Petstop, it was pulling together a view of a single source of truth.”
Like many retailers, Petstop struggled with data living in silos — sales, finance, and fulfilment teams all working off different versions of the truth. This led to inconsistent decision-making, inefficiencies, and ultimately, missed opportunities.
What the company needed wasn’t just better data — it was better Decision Intelligence: the ability to make consistently informed choices across the business based on unified, accurate insights.
Enter Galvia: Retail AI That Understands Retailers
As said by our founder and CEO, John Clancy, AI is particularly valuable in the retail sector:
“AI is so valuable in retail because retail is a fast-moving, complex business,” he says. “What’s special about Galvia is that we have built a domain-specific AI for retailers. We build AI models for our clients like Petstop, on their data, that help them to make better decisions about what’s happening in their business.”
Galvia doesn’t offer a generic AI solution — it’s tailor-made for retail. Their Decision Intelligence platform connects and interprets business data, allowing teams to access real-time insights on everything from sales and margin performance to customer behaviour and inventory planning.
And for Petstop, that single source of truth has changed everything.
Making Decisions with Confidence — and Speed
“Decision-making is around one set of data,” Gallagher explains. “It’s not with somebody over here in sales, somebody over here in fulfilment, and somebody else in finance, looking at separate data. We needed to bring it into one place.”
With Galvia, Petstop can now access consistent, reliable data from any device — laptop, tablet, or phone. This has brought a new level of alignment to the business. Weekly operational meetings are no longer bogged down by debates over whose numbers are right.
“There’s no debate in the room that that number is wrong,” says Gallagher. “It’s factual. It’s one source of truth. That’s quite powerful in a business meeting when time is precious.”
Driving Growth Through Insight, Not Guesswork
While Galvia supports operational efficiency, the benefits go beyond time savings. With unified data and AI-powered insights, Petstop is learning more about its customers, improving merchandising, and making smarter strategic moves.
“It’s prompting us not just to drive revenue,” Gallagher explains, “but to understand our customers. How do we communicate with them? What are their buying patterns? How can we merchandise our stores better?”
These are the kinds of questions Galvia’s AI helps answer, in ways that previously would have taken teams of analysts weeks to uncover — if at all.
Clancy believes this shift in mindset is key:
“When it comes to where to start with AI, I think you need to be ambitious and have a curious mindset. Look at the problem, and then ask how technology can help you make better decisions that drive revenue, increase profitability, and ultimately create happier customers.”
A Cultural Shift: Curiosity Meets Capability
One of the most striking outcomes of Petstop’s transformation is the cultural change taking root across the organisation. Recently, the team reviewed a basket analysis powered by Galvia’s AI, and the data challenged some long-held assumptions.
“That was really exciting to see,” Gallagher recalls. “People were challenged and doubted the numbers. For me, that’s a cultural shift. That’s a curiosity shift. That’s people’s mindset changing from the past to the future.”
This growing curiosity and openness to data-driven thinking is a sign of a deeper transformation — one where every team member is empowered to explore, question, and contribute to better decisions.
The Road Ahead: Data-Driven, Customer-Focused
As Petstop continues to evolve, one thing is clear: data will guide the way. With Galvia’s Decision Intelligence platform as a trusted partner, the company is building a future where decisions are faster, smarter, and more aligned with customer needs.
“It’s about giving better customer service and ultimately driving business,” says Gallagher. “It all comes back to our value proposition: happy pets, happy people.”
Watch the Full Story
Want to hear directly from Declan Gallagher and see how Decision Intelligence is shaping the future of retail? Watch the full video testimonial to learn how Petstop and Galvia are creating a smarter path forward—together.
Want to learn more how Petstop turned their data into gold? Download our Smarter Retail Guide HERE.
