GALWAY, IRELAND – Thursday, Oct 12th, 2023 – Galvia, the Galway based AI startup is pleased to announce that our client, the University of Galway has been nominated for a prestigious Times Higher Education (THE) Award in the category of “Technological or Digital Innovation of the Year.” The ceremony will take place on December 7th at the ACC centre in Liverpool, UK.
The University of Galway is the only Irish University nominated in this category and the recognition comes in honour of the groundbreaking collaboration between the University’s Student Services team and Galvia, resulting in the development of Cara, an AI-powered student engagement platform that is revolutionising student support services.
Facing unprecedented challenges brought about by the Covid-19 pandemic, the University of Galway sought an innovative solution to address an overstretched Student Services team which would provide 24/7 responsive support to students, and break down data silos within the organisation. The collaboration with Galvia led to the creation of Cara, an AI-powered virtual assistant for students, available 24/7 on the web and WhatsApp.
To date, Cara has responded to 30,000 student queries, with an impressive 91% being resolved instantly.
Director of Student Services at the University of Galway, John Hannon, expressed his enthusiasm for the nomination, stating, “We are honoured to be recognised by THE for our commitment to technological innovation and student support. Cara represents a transformative leap forward in higher education, enabling us to provide exceptional support to our students while optimising our resources.”
This innovative partnership positions the University at the forefront of technological advancement in higher education.
John Clancy, CEO of Galvia AI, emphasised the technological advancements underpinning Cara, saying, “Our AI platform leverages cutting-edge technologies and industry best practices to deliver scalable AI solutions. We are proud to partner with the University of Galway in reshaping the future of student support services.”
Making further strides in the Education space, Galvia has joined a partnership with Cognizant, the renowned provider of information technology, consulting, and business process services, to extend Galvia’s AI-powered infrastructure services and automation to the UK higher education market. Most recently, Galvia streamlined and expedited the curriculum authoring for Cambridge University, School of Mathematics, ultimately achieving unprecedented levels of efficiency. Galvia has also recently been nominated for an AI Awards for Best Application of AI in a Startup.